13-15 June 2018

Dynamic Earth, Edinburgh

Systems, discontinuities and thinking beyond UI: key questions for designing connected products

Session type:

Session duration:
60 minutes

Presented by:

Claire Rowland

Claire Rowland Associates

About this Keynote

From voice assistants to smart energy meters, services enabled by connected, embedded hardware are gradually becoming a part of day to day life. Designing for IoT isn’t just hardware hacking: software UX-ers are increasingly working on services enabled by hardware.

But designing systems which blend physical and digital isn’t like pure software UX. It requires a different mindset: for example, UX is distributed, and delays and failure states are part of normal use. It requires good interdisciplinary understanding: designers need to wrap their heads around the basics of technical architecture and creating viable business models.

In this talk, Claire covers the essential questions designers need to consider when creating connected products or hardware-enabled services and explains what it’s really like to work with IoT.

About the Speaker

Claire Rowland is a London-based product/UX strategy consultant specialising in IoT (internet of things). She is the lead author of Designing Connected Products: UX for the consumer internet of things, published by O’Reilly.

She has a particular interest in taking connected products from an early adopter user base to the mass market. Before launching her own consultancy, she worked on energy management and home automation products as the service design manager for AlertMe.com, since acquired by British Gas Hive. Previously, she was head of research for design consultancy Fjord, where she led EU-funded R&D work investigating the interusability of interconnected embedded devices. She has worked in UX design and research for mobile, multiplatform and web services since 1997.


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